Conflict Management

Class Description:

The "Conflict Management" class offers a comprehensive exploration of conflict resolution strategies tailored for students from any industry. Taught by a veteran 911 dispatcher with extensive experience in managing high-pressure situations, this course provides practical techniques and skills applicable to navigating conflicts in both personal and professional contexts.

Key Learning Objectives:

1. De-escalation Techniques: Participants will learn de-escalation strategies to defuse tense situations and prevent conflicts from escalating further. Drawing from the dispatcher's expertise, attendees will explore techniques such as remaining calm under pressure, using empathetic language, and establishing rapport to reduce tension and promote cooperation.
2. Active Listening: This class will focus on the importance of active listening in conflict resolution. Participants will learn to effectively listen to the concerns and perspectives of others, validate emotions, and clarify understanding to foster mutual respect and understanding.
3. Identifying Subject Motivators: Participants will gain insights into the underlying motivations and interests driving conflict behaviors. Through interactive exercises and case studies, attendees will learn to identify and address the root causes of conflicts, allowing for more targeted and effective resolution strategies.
4. Negotiation Tactics: Participants will explore negotiation tactics that can be applied in various life and business situations. Drawing from real-world examples, participants will learn to identify common negotiation styles, leverage strengths, and find creative solutions to achieve win-win outcomes.

Delivery Method:

The class will utilize a dynamic blend of lectures, group discussions, role-playing exercises, and case studies to engage participants and reinforce key concepts. With the instructor's firsthand experience in managing conflicts in high-stress environments, sessions will provide practical insights and actionable strategies applicable to a wide range of scenarios.

Rules:

Online students are required to keep their cameras on, showing their face, throughout the entirety of the class. Students who exceed more than one hour of missed class time will not receive credit for the course and will have to retake it at a later date.

Target Audience:

This course is suitable for learners from any industry who encounter conflicts in their personal or professional lives and seek practical strategies to resolve them effectively. Whether participants are aspiring leaders, frontline employees, or individuals navigating interpersonal relationships, this class offers valuable skills and techniques to enhance conflict management capabilities.

Outcome:

Upon completion of the "Conflict Management" class, participants will emerge equipped with a robust toolkit of conflict resolution skills and strategies applicable to diverse contexts. With proficiency in de-escalation techniques, active listening, identifying subject motivators, and negotiation tactics, attendees will be empowered to navigate conflicts with confidence, promote constructive dialogue, and achieve positive outcomes in both personal and professional settings.

Length of Class:

8 hours

Cost per Student:

Daytime (8am - 5pm EST) $175

Evening (4pm - 1am EST) $250