Leadership (For all Industries)
Class Description:
This leadership class offers a comprehensive exploration of leadership principles drawn from the unique experiences of supervising in a 911 center. Designed for students from diverse backgrounds and industries, this course provides valuable insights and practical strategies derived from the challenges and successes of leadership within emergency dispatch operations. Through a blend of theoretical concepts and real-world examples, participants will develop the skills and mindset necessary to excel as leaders in any organizational setting.
Key Learning Objectives:
- Vital Empowerment: Participants will delve into the principles of servant leadership, a philosophy centered on prioritizing the needs of others and empowering team members to reach their full potential. Through case studies and interactive discussions, attendees will learn how to cultivate a culture of service, empathy, and collaboration, fostering trust and mutual respect among team members.
- Creative Communication Strategies: This class will explore innovative communication strategies tailored to engage and inspire diverse audiences. Drawing from lessons learned in the 911 center, participants will discover how to effectively convey messages, build rapport, and foster meaningful connections through various channels, including verbal, written, and nonverbal communication.
- Managing Expectations: Participants will learn strategies for establishing clear and achievable performance expectations for their team members. Drawing from experiences in the 911 center, attendees will explore techniques for setting realistic goals, providing constructive feedback, and aligning expectations with organizational objectives. Through interactive exercises and case studies, participants will develop the skills to empower their subordinates to succeed while fostering a culture of accountability and excellence.
- Achieving the Buy-in: This class will focus on the art of persuasion and influence in leadership. Drawing from experiences in the 911 center, participants will explore techniques for articulating a compelling vision, garnering support from diverse groups, and mobilizing teams to achieve common goals through inspiration, motivation, and empowerment.
- Overcoming Failures: Participants will learn how to navigate setbacks and failures with resilience and grace. Through discussion and reflective exercises, attendees will gain insights into the importance of embracing failure as a learning opportunity, fostering a culture of accountability and growth, and bouncing back stronger in the face of adversity.
Delivery Method:
The class will utilize a dynamic blend of lectures, group discussions, case studies, and experiential exercises to engage participants and reinforce key concepts. Drawing from the expertise of experienced leaders from the 911 center and other industries, sessions will provide practical insights and actionable strategies applicable to leadership roles in any organizational context.
Rules:
Online students are required to keep their cameras on, showing their face, throughout the entirety of the class. Students who exceed more than one hour of missed class time will not receive credit for the course and will have to retake it at a later date.
Target Audience:
This course is ideal for students from all industries who aspire to enhance their leadership skills and make a positive impact in their respective fields. Whether participants are aspiring managers, seasoned executives, or emerging leaders, this class offers valuable lessons and transferrable skills derived from the dynamic and demanding environment of the 911 center.
Outcome:
Upon completion of this class, participants will emerge equipped with a robust toolkit of leadership skills and strategies honed through the lens of supervising in a 911 center. With a deep understanding of servant leadership principles, creative communication strategies, effective expectation management, persuasive visioning techniques, and resilience in the face of failure, attendees will be poised to excel as leaders, inspire teams, and drive meaningful change in their organizations and communities.
Length of Class:
8 hours
Cost per Student:
Daytime (8am - 5pm EST) $175
Evening (4pm - 1am EST) $250
